Formilla Live Chat and Marketing Automation is the most efficient way to communicate with your customers. Our 5-star rated software integrates with essentially any platform to allow you to chat with your visitors, set up helper chat bots to provide 24/7 customer support, target customers with the right message at the right time via automated e-mail or in-app messages, and much more!
Live chat is one of the most popular ways to interact with your customers. It reduces customer support costs while improving customer satisfaction and conversion rates. Site visitors who chat convert 2.8x more with 73% preferring chat as a method of support over e-mail (61%) and phone (44%). In addition, dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions using the power of A.I.
Target your customers with the right message at the right time. Keep your customers coming back with highly targeted automatic e-mail and in-app messages! Send a company announcement, promotion, or a weekly newsletter. Track advanced customer behavior to convert more visitors.
Use live chat to collect leads 24/7, view your site traffic in real-time, and what country and region your visitors are located. See which webpages they've visited, how long they've been on your site, and more. Integrate with the most popular apps such as MailChimp, CRMs like Pipedrive, and ticket systems such as Zendesk.