Narvar | Hawke Media Agency Directory

Narvar pioneered how brands engage with consumers beyond the “buy” button through branded order tracking, delivery notifications, returns and exchanges. Today, Narvar’s comprehensive Post-Purchase Platform empowers 1100+ of the world’s most-admired brands, including Sephora, Patagonia, Levi’s, Sonos, Warby Parker, Home Depot and L’Oréal, to provide transparency, build trust and grow customer lifetime value. Recognized by Fast Company as one of the most innovative companies of 2021, Narvar simplifies the everyday lives of consumers.

Use Cases

Turn shoppers into customers by setting clear delivery expectations

Narvar can calculate more precise shipping estimates and cutoff times for every level of service. Whether on the product detail page or within the checkout flow, this creates a sense of urgency to buy, allows shoppers to choose the shipping method that is right for them and reduces anxiety around when their purchase will arrive.

Engage with customers from the time they hit "buy" until their purchase arrives

Narvar can deliver fully-branded, content-rich and personalized experiences throughout the delivery process. Engage customers via a branded and dynamic tracking page that can include marketing assets, product recommendations, useful tips and tricks, etc., and build trust with proactive notifications like "out for delivery."

Meet your customers' evolving needs through exchanges and returns

Narvar can turn a potentially negative experience into a loyalty-building moment by enabling straightforward, easy-to-manage exchanges and returns. Providing customers with easy and convenient return options is the best way to get them to buy again.