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Richpanel is the next-generation Customer Service CRM built for eCommerce.
Automation & Revenue Generation
Our industry-leading self-service portal allows brands to automate 40-60% of repetitive tickets so that humans can focus on high-value conversations. Customers get complete information about their order status, returns & exchanges, place changes and
Gain insight and ROI by tracking self-service performance and revenue, team performance, revenue generated from agents, track converted customers.
"We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team."
Julian Quintães
CEO at Pawz.com